Write a Formal Complaint Email
Learn to write a professional complaint that explains the problem, gives evidence, mentions previous action, and requests a fair solution.
Study the structure and model before completing the three exercises.
Write a formal complaint email with order/service details, a clear description of the problem, attempted solutions, impact, a reasonable request, and formal closing.
Model text
Dear Customer Service Team, I am writing to complain about a wireless speaker I ordered from your website last week. The package arrived on time, but the speaker does not charge properly and switches off after a few minutes. I followed the instructions in the manual and tried two different cables, but the problem remains. I contacted your online support yesterday, but I did not receive a useful solution. This is disappointing because I bought the speaker for an event this weekend. I would like either a replacement sent as soon as possible or a full refund. Please let me know how I should return the faulty item and whether you will cover the return cost. Kind regards, David Brown
How to write
I am writing to complain about...
I ordered...
The problem is...
I followed the instructions...
However, the problem remains.
Useful phrases
Language focus
Use clear topic sentences and support them with specific details.
Connect ideas with words such as because, however, for example, although, finally when they fit the task.
Explain why, add an example, or show a result.
Use a mix of simple and longer sentences, but keep every sentence easy to understand.
At B1, your reader should be able to follow the text from beginning to end without guessing how the ideas connect.
Specific details and reasons make your writing stronger than general statements.
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Write a Formal Complaint Email
Learn to write a professional complaint that explains the problem, gives evidence, mentions previous action, and requests a fair solution.
Write about 110–120 words and develop your ideas clearly.
Write a formal complaint email about a faulty product or poor service. Explain the problem and ask for a clear solution.
- Use a formal greeting.
- State what you are complaining about.
- Give a specific order/service detail.
- Explain the problem clearly.
- Mention an action you already took.
- Request a replacement, refund, repair, or other solution.
- Use a formal closing.
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