Explanation
Exercises
A2 Writing · Lesson 15

Reply to an Information Request

Learn how to write a short, clear reply when a person asks you for practical information about a course, service, event, hotel, club, or another organisation.

A2 Formal reply email 20 min 60–70 words
Lesson progress
Explanation · 1 / 4

Learn how to acknowledge a request, answer questions directly, give useful details, offer further help, and finish your reply politely.

Learning objective

In this lesson, you will learn how to start a short reply email, thank the person for their message, answer practical questions clearly, use phrases such as The classes start..., The course costs..., You do not need to..., and There are still places available..., offer further help, and finish with a polite closing.

Model text

Dear Anna, Thank you for your email about our weekend photography course. The classes start at 10 a.m. on Saturdays, and the full course costs €85. You do not need your own camera because we can provide one for you. There are still places available for beginners in September. Please let me know if you have any other questions. Best regards, Daniel

How to write

1
Start with a suitable greeting and acknowledge the message.

Dear Anna, Thank you for your email about our weekend photography course.

2
Answer the first questions directly.

The classes start at 10 a.m. on Saturdays, and the full course costs €85.

3
Give another useful practical detail.

You do not need your own camera because we can provide one for you.

4
Answer any remaining question clearly.

There are still places available for beginners in September.

5
Offer further help and close politely.

Please let me know if you have any other questions. Best regards, Daniel

Useful phrases

Dear Anna,
Thank you for your email.
Thank you for your message about...
Here is the information you asked for.
The classes start at...
The course costs...
You do not need to...
We can provide...
There are still places available.
The course is suitable for beginners.
Please let me know if you have any other questions.
Best regards,

Language focus

Answer directly:

What time does it start? → It starts at 10 a.m.

How much does it cost? → It costs €85.

Do I need a camera? → You do not need your own camera.

Give useful information:

There are still places available in September.

We can provide a camera for you.

Please let me know if you have any other questions.

Remember:
Answer the person's questions instead of repeating them.
Use clear facts: The course costs €85, not The price is maybe okay.
If the person asks several questions, try to answer all of them in the same order.
Finish politely and offer more help if necessary.
Exercises:
1
2
3
Exercise 1 · Language

Choose the correct sentence

Choose the clearest and most natural sentence for replying to an information request.

Practise acknowledging a request, giving direct answers, providing practical details, and offering further help.
Exercise 1 · 2 / 4

You need at least 5 correct answers out of 6 to complete this exercise.

1
Which opening is best for a reply?
2
How should you answer a question about the start time?
3
Which sentence gives the price correctly?
4
Which sentence best answers a question about equipment?
5
Which sentence gives information about availability?
6
Which phrase politely offers more help?
Exercise 2 · Structure

Build a clear reply

Choose the best sentence for each part of a short reply to an information request.

Practise the order: acknowledge → answer → add details → offer help → close.
Exercise 2 · 3 / 4

You need at least 5 correct answers out of 6 to complete this exercise.

1
What is the best opening?
2
Which sentence should come next to answer time and price?
3
Which sentence best answers the camera question?
4
Which sentence answers the availability question?
5
What is a good sentence before the closing?
6
Which is the best closing?
Exercise 3 · Writing

Reply to an information request

Write a short reply email. Acknowledge the person's message, answer the questions clearly, add useful practical details, offer further help, and finish politely.

Complete the fifteenth A2 Writing lesson.
Exercise 3 · 4 / 4

Write about 60–70 words. Give clear answers instead of repeating the questions.

Your task

Imagine you work for a course, school, hotel, club, event, or another organisation. Reply to a person who asked you for practical information.

  • start with a suitable greeting
  • thank the person for their email or message
  • answer at least three practical questions or information points
  • include at least three specific details such as time, price, date, equipment, location, or availability
  • use clear direct answer sentences
  • add one helpful extra detail or explanation
  • offer further help or invite more questions
  • finish with a polite sign-off
Dear Anna,Thank you for your email about...Here is the information you asked for.The classes start at...The course costs...You do not need to...We can provide...There are still places available.The course is suitable for...Please let me know if...If you have any other questions...Best regards,
Your writing
0 words · Target: 60–70

Your draft is saved automatically on this device.

Quick check
•Write about 60–70 words
•Start with a suitable greeting
•Acknowledge the person's email or request
•Give at least three clear answers or information points
•Include at least three specific practical details
•Use clear direct answer language
•Add a useful extra detail or explanation
•Offer further help or invite more questions
•Finish with a polite sign-off
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