Checking into a hotel
Checking into a hotel
Put the events in order
Choose the correct order (1–12). Then click Check answers. Empty items are not checked.
The receptionist welcomes the guest to Blue Sky Hotel, and he says he has a reservation (Daniel Smith).
The receptionist finds the booking: a double room for two nights (his wife is in the lobby with the luggage).
She asks for his passport/ID, and he gives it to her.
She asks him to confirm his phone number and email address.
She asks how many key cards he wants, and he asks for two.
She asks about the bed type (one double bed or two single beds), and he chooses one double bed.
She gives the room information: sixth floor, room 612, and the elevator is on the left.
The guest asks about breakfast time and if it is included; the receptionist says breakfast is 7:00–10:30 and it is included.
He asks about Wi-Fi, and she gives the Wi-Fi name and password.
He asks about parking; she says there is underground parking for $12 per day, and he adds it to the room.
They confirm payment at check-out and the security deposit ($100), and he gives his card.
They arrange a wake-up call for 7:30 a.m., he asks for luggage help, and the receptionist gives two key cards for room 612.
Checking into a hotel
Checking into a hotel
Listen again and type the missing word(s) exactly. Empty answers are not checked.
The guest says, “My name is ___.”
He booked a ___ room for two nights.
His wife is waiting in the ___ with the luggage.
The receptionist asks for his ___.
His phone number is ___.
His email is ___.
He wants ___ key cards.
He wants a room with ___.
Their room number is ___.
The Wi-Fi name is ___.
The Wi-Fi password is ___.
He asks for a wake-up call at ___.
Checking into a hotel
🏨 Checking into a hotel
A receptionist helps a guest check in, confirm details, and answer questions (keys, beds, breakfast, Wi-Fi, parking, deposit, wake-up call).
Receptionist & Guest
Good evening. Welcome to Blue Sky Hotel. How can I help you?
Good evening. I have a reservation. My name is Daniel Smith.
Thank you, Mr Smith. Let me check… Yes, I can see it here. You booked a double room for two nights, right?
Yes, that’s correct. My wife is with me. She is waiting in the lobby with the luggage.
Great. Could I see your passport or ID, please?
Sure. Here you are.
Thank you. And could you also confirm your phone number and email address?
Yes. My phone number is +1 202 555 0184, and my email is daniel.smith94@gmail.com.
Perfect. Thank you. Would you like one key card or two?
Two, please.
No problem. Also, would you like a room with one double bed, or two single beds?
One double bed, please.
Great. Your room is on the sixth floor, room 612. The elevator is on your left.
Thank you. Before we go up, can I ask a few questions?
Of course.
What time is breakfast?
Breakfast is from 7:00 to 10:30 in the restaurant on the ground floor.
Is breakfast included in our booking?
Let me see… Yes, it is included. You don’t need to pay extra.
Great. And is there free Wi-Fi?
Yes, there is. The Wi-Fi name is BlueSkyGuest, and the password is StayHappy2026.
Perfect. Thank you. Also, we arrived by car. Do you have parking?
Yes, we do. We have an underground parking garage. It’s $12 per day.
Okay. Can I pay now, or later?
You can pay at check-out, or we can add it to your room now. Whatever is easier.
Let’s add it to the room, please.
Sure. And just to confirm, would you like to pay for the room now or at check-out?
At check-out, please.
No problem. We will just take a card for a security deposit. It’s standard.
That’s fine. Here is my card.
Thank you. The deposit is $100, and it will be released after you check out.
Okay, thanks for explaining.
You’re welcome. One more thing: would you like a wake-up call in the morning?
Hmm, yes, please. At 7:30 a.m.
7:30 a.m. Great. And do you need help with your luggage?
Yes, please. That would be helpful.
Of course. I’ll call the bell staff now.
Thank you.
Here are your two key cards. Room 612. Enjoy your stay, Mr Smith.
Thank you very much. Have a nice evening.
You too. Welcome to Blue Sky Hotel!